Your Privacy,Our Priority

Last updated: December 16, 2025

We're committed to protecting your personal data and being transparent about how we use it.

Information We Collect

Account information (name, email, company details)
Usage data and analytics
IoT sensor data from your cleaning operations
Payment and billing information
Communication preferences and support requests

How We Use Your Data

Provide and improve our ESG compliance platform
Generate cleaning reports and blockchain records
Process payments and manage subscriptions
Send service updates and important notifications
Analyze usage patterns to enhance features

Data Security

End-to-end encryption for sensitive data
Blockchain-based immutable audit trails
Regular security audits and penetration testing
SOC 2 Type II compliance (in progress)
Secure data centers with 99.9% uptime SLA

Your Rights

Access your personal data at any time
Request data portability in standard formats
Delete your account and associated data
Opt-out of marketing communications
Lodge a complaint with the ICO (UK)

Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Cleaning logs and blockchain records are stored indefinitely for audit and compliance purposes.

When you delete your account, we anonymize or delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes.

Third-Party Services

We use carefully vetted third-party services to operate our platform:

AWS: Cloud infrastructure and database hosting
Stripe: Payment processing (PCI DSS compliant)
Hyperledger/AWS QLDB: Blockchain ledger services
SendGrid: Transactional email delivery

Cookies

We use essential cookies to keep you logged in and remember your preferences. We also use analytics cookies (with your consent) to understand how you use our platform and improve it.

You can manage your cookie preferences in your browser settings or our cookie consent banner.

GDPR Compliance

PureHive is fully compliant with the General Data Protection Regulation (GDPR). As a UK-based company, we adhere to UK GDPR and the Data Protection Act 2018.

We have appointed a Data Protection Officer (DPO) who oversees our data protection practices. You can contact our DPO at dpo@purehive.com.

Questions About Your Privacy?

We're here to help. Contact our privacy team anytime.

Email Us: privacy@purehive.com